Return & Refund Policy

We want you and your pets to be 100% happy with your purchase. If for any reason you’re not satisfied, our return and refund policy makes it simple and hassle-free.

Returns

• You can return most items within 30 days of delivery.

• Items must be unused, in original packaging, and in the same condition you received them.

• To start a return, contact us at support@happypaws.com with your order number and reason for return.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–7 business days.

• Shipping costs are non-refundable, unless the return is due to a defective or incorrect item.

Exchanges

• If you received a defective or wrong product, we’ll be happy to exchange it for the correct item at no extra cost.

Important Notes

• Personalized or custom products cannot be returned unless defective.

• Please handle all returns carefully to avoid damage in transit.